Helpdesk Manager, Shared Oxford Colleges IT (SOCIT)

Position: Helpdesk Manager

Organisation: Shared Oxford Colleges Information Technology (SOCIT)

Type of Role: Fixed-term, for one year, with opportunity for extension

Salary Range: £36,000-£40,000 (depending on knowledge and experience)

Working Pattern: Permanent, 37½ hours per week, Monday to Friday

Location: Colleges within Oxford

Are you a seasoned IT professional with leadership experience? Are you ready to take the next step in your career by leading a team of dedicated Computing Technicians? SOCIT, serving several prestigious Oxford Colleges, is seeking an experienced Helpdesk Manager to join its dynamic team.

Role Summary

As the Helpdesk Manager at SOCIT, you will lead a team of Computing Technicians to ensure the smooth operation of IT support services across multiple colleges. Reporting to the Head of SOCIT, you'll play a crucial role in managing resources, improving processes, and maintaining exceptional service levels. This is an excellent opportunity for an individual with strong leadership skills and a passion for IT to make a significant impact in a vibrant academic environment.

Key Responsibilities:

• Lead and manage a team of Computing Technicians, fostering a culture of continuous learning and development within the team.
• Manage the SOCIT Helpdesk, ensuring performance is in line with the agreed Service Level Agreement, producing analytical reports maintaining records of processes and support procedures.
• Manage the desktop assets, financially and physically, developing a lifecycle policy and monitoring its implementation.
• Develop, implement and document processes to streamline system builds, testing, and configurations.
• Collaborate with stakeholders in the Colleges and stay updated on emerging IT trends and technologies.

Essential Requirements:

• Proven experience in a leadership or supervisory role within an IT support environment.
• Strong technical background with expertise in Microsoft Windows and Apple desktop environments.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Demonstrated ability to manage competing priorities and deliver results under pressure.
• Experience in staff development, performance management, and team building.
• Commitment to providing exceptional customer service and promoting a positive team culture.

Desirable Skills:

• Experience in higher education IT support or research environments.
• Knowledge of TCP/IP networks and Windows server platforms.
• Familiarity with IT service management or project management frameworks.
• Certification in ITIL, CompTIA, or equivalent.

For full details please see the job description below.

Benefits include membership of the University staff pension scheme, a travel pass and Cyclescheme loan scheme, and free meals are provided at lunchtime when the College kitchens are open. The College also offers an Employee Assistance Programme to  assist the health and wellbeing of its employees. The post-holder will receive a paid holiday entitlement of 30 days a year. 

How to Apply:

If you possess the leadership skills and technical expertise required for this role, please submit your cover letter and CV to the HR team by 9am, Wednesday, 8th May 2024