Lodge Receptionist

Pembroke College is seeking a highly motivated and professional Lodge Receptionist to join our Lodge team on a full-time basis, five days a week, Wednesday to Sunday. 

We are looking for a reliable, approachable and professional individual with a strong commitment to providing excellent service to all members of the College community and its visitors. The successful candidate will have excellent interpersonal and communication skills, sound judgement, and the ability to remain calm and respond appropriately to a wide range of situations.

They will be comfortable working both independently and as part of a team, able to prioritise competing demands, and demonstrate discretion when handling confidential or sensitive matters.

Experience in a customer-facing, security, reception, hospitality or similar environment would be advantageous, although the right attitude, reliability and willingness to learn are equally important.

Occasional patrols or responses to the college's boathouse, sportsground and the "GAB" student accommodation may also be required; all are 10-15 minutes from the main site.

Salary: £30,315 per annum

Contract: Full-time, permanent, 40 hours per week.

Hours of Work: Wednesday to Sunday each week. Shifts will vary depending on operational need, and will be either an early shift (6.45am to 3.15pm), a day shift (9.45am to 6.15pm) or a late shift (2.45pm to 11.15pm) with a 30-minute unpaid break each shift. Exact times and days may occasionally vary.

Role Overview

The role is integral to the College's operation, acting as a key point of contact for students, staff, visitors, and conference guests. As the first impression of the College you will provide excellent customer service and maintain the security and safety of the College premises.  

About Pembroke College

Founded in 1624, Pembroke College is a historic college within the University of Oxford, situated in the city centre with additional accommodation nearby. The College has approximately 50 Fellows, 200 academic and non-academic staff, 300 graduate students, and 360 undergraduates. Pembroke is known for its close-knit community, set against a backdrop of beautiful architecture and has a commitment to academic excellence.

Main duties include:

• Front Desk Reception and Customer Service
• Security and Emergency Response
• Access Control and Administration
• Patrolling and Student Support
• Mail and Parcels Management

Please refer to the job description below for full details of the role. Applicants must have the right to work in the UK. 

To apply, please send a completed application form (see below) or a CV, and covering letter explaining why you consider yourself suitable for the role, to recruitment@pmb.ox.ac.uk, by 12noon on Monday 21 September.  

Please note that the College reserves the right to interview on receipt of applications and to appoint prior to the deadline, so early application is recommended.